Our Practice Standards

Exceeding Standards in Cross-Infection control

With our certification for the highest level of Health & Safety, we pride ourselves on our clean and hygienic practice and ensure all members of our team are constantly trained in maintaining these standards. At Castelnau Dentists, we sterilise our instruments using an autoclave which destroys bacteria and viruses and use disposable gloves and instruments that are thrown away after use.

Continuous Professional Development

As a conscientious team of highly trained and highly experienced dental professionals, we are dedicated to ensuring we are constantly at the forefront of 21st century dentistry and to our continuous professional development. We are therefore members of the British Dental Association and regularly attend dental courses and seminars.

Patient Confidentiality

Patient confidentiality is of upmost importance here at Castelnau Dentists and it is central to the relationship of trust between us and our patients. We comply with the 1998 Data Protection Act, and our Data Controller is our Practice Manager - Sophie Price.

Complaints Policy

If you have a complaint or concern about the service you have received from the dentists or any of the team in our practice, please let us know. We operate a practice complaints procedure which adheres to national criteria. At Castelnau Dentists we take complaints very seriously and we try to ensure that all our patients are pleased with their experience whilst in our care. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. Where relevant, we learn from every mistake that we make and we respond to patients' concerns in a caring and sensitive way. To make a complaint, or to provide us with feedback, please contact us.